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Feature

Call transcription on your second number

Calls disappear the moment they end. 2nd Line writes them down for you: transcripts of calls and voicemail on your second number, each one you can open, rename, tag and delete. When a customer says you agreed something, you can read exactly what was said.

Why it works

What you get

  • Calls and voicemail

    Transcripts for both, so a missed call is still something you can read.

  • Name and tag them

    Rename a transcript and tag it, so a job or a client is easy to find later.

  • Read instead of replay

    Skim a long call in seconds instead of scrubbing through audio.

  • Yours to delete

    Delete any transcript whenever you want. It is your record, not a permanent file.

The detail you need is always in the one call you cannot remember

Addresses, measurements, order numbers and prices get agreed on the phone and then argued about later.

A transcript turns that call into text you can search, quote and act on, without taking notes while you are talking.

Voicemail you can read in a meeting

Voicemail transcripts mean you can see what somebody wanted without playing the message out loud.

That matters most in the places you cannot listen: a meeting, a site, a train, or a shared office.

FAQs

Common questions

Answers to the questions we get most often.

Still stuck? Visit the help center

Does 2nd Line transcribe calls or just voicemail?

Both. You get transcripts of calls and of voicemail messages left on your 2nd Line number.

Can I organise my transcripts?

Yes. Each transcript can be renamed and tagged, and you can delete any of them.

Is call recording separate from transcription?

They work together: recordings give you the audio, transcripts give you the text, each with its own history you can manage.

Do I have to transcribe every call?

No. You decide which calls are worth recording and keeping, and you can delete recordings and transcripts at any time.

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