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Feature

Hold, keep and restore your second number

A number you have given to hundreds of customers is worth keeping, even in a quiet month. 2nd Line lets you hold or reserve a number you are not using, cancel with a grace period rather than losing it instantly, and restore a number along with its data if you come back to it.

Why it works

What you get

  • Hold a number

    Reserve a number you are not using now so nobody else takes it.

  • Restore with your data

    Bring a number back together with its history, not as an empty line.

  • A grace period on cancel

    Cancelling does not drop the number the same minute. There is time to change your mind.

  • Recover an inactive number

    A number that went quiet can be recovered rather than written off.

Changing a published number costs more than the number

Your number is printed on invoices, saved in customers’ phones, sitting in old listings and on the side of a van. Losing it means losing the calls that were still coming.

Holding the number through a quiet season keeps every one of those routes back to you open.

Seasonal and project work

If you trade in summer, run a stall at weekends, or take on projects in bursts, your line does not need to be live all year.

Hold it between seasons and restore it when you start again, with your history intact.

FAQs

Common questions

Answers to the questions we get most often.

Still stuck? Visit the help center

Can I keep my second number if I stop using it for a while?

Yes. You can hold or reserve the number so it stays yours while you are not using it.

Can I get my old number back?

A number can be restored along with its data, and an inactive number can be recovered, so coming back does not mean starting over.

What happens if I cancel?

Cancelling comes with a grace period rather than removing the number immediately, which gives you time to change your mind.

Can I change my number instead?

Yes. You can change the number on your account if you would rather start fresh than keep the old one.

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